Privacy Policy

1 About This Policy

This Privacy Policy describes how vioph ("we", "us", or "our") — the online gaming platform accessible at vioph.net — collects, uses, stores, and discloses personal information in connection with your use of our services. It applies to all registered players, visitors, and any individual whose personal data is processed by vioph.

vioph is committed to complying with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission (NPC) of the Philippines. We are likewise guided by the regulatory requirements of PAGCOR as they relate to the collection and verification of player data.

By creating a vioph account or continuing to use the vioph platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.

2 Personal Data We Collect

vioph collects the minimum personal data necessary to provide our services, satisfy PAGCOR KYC obligations, and protect the integrity of our platform. The categories of data we collect are set out in the table below.

vioph does not collect sensitive personal information as defined under Section 3(l) of the DPA — such as racial or ethnic origin, political opinions, religious beliefs, or health data — except where an individual voluntarily discloses such information in the context of a responsible gaming self-exclusion or support request, in which case it is handled with heightened care and access controls.

3 How We Collect Your Data

vioph collects personal data through the following means:

3.1 Directly From You

• When you complete the vioph account registration form, providing your name, date of birth, email address, and mobile number.
• When you upload KYC documents — including a government-issued Philippine ID, proof of address, or selfie photograph — in connection with a withdrawal request.
• When you deposit or withdraw funds using GCash, PayMaya, BPI, BDO, Metrobank, Visa, or Mastercard, which requires the submission of payment account details.
• When you contact vioph's customer support team via live chat or email, you provide us with the content of those communications.
• When you respond to any voluntary survey, promotion, or feedback mechanism on the platform.

3.2 Automatically Through Platform Use

• Technical data such as your IP address, device identifiers, browser type, and session activity is collected automatically whenever you access the vioph platform.
• Usage data — including the games you play, wager sizes, session durations, and betting patterns — is recorded automatically as part of the platform's normal operation and is used for responsible gaming monitoring.
• Cookie and similar tracking technologies collect behavioural data in accordance with Section 7 of this policy.

3.3 From Third Parties

• vioph may receive identity verification results from accredited KYC service providers engaged to assist with document authentication.
• Payment processors transmit transaction confirmation data — including payment status and reference numbers — to vioph upon the completion of a deposit or withdrawal.
• vioph may receive fraud risk signals from third-party fraud detection services to protect the integrity of the platform.

4 How We Use Your Personal Data

vioph uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, and administer your vioph account, including processing your registration, authenticating your identity at login, and managing account preferences.
• KYC & Regulatory Compliance: To verify your identity and age (21+ as mandated by PAGCOR) before permitting withdrawals, and to fulfil our obligations under PAGCOR's licensing conditions and applicable anti-money laundering regulations.
• Transaction Processing: To facilitate deposits and withdrawals via your chosen payment method, generate transaction records, and resolve any payment disputes.
• Customer Support: To respond to your enquiries, resolve complaints, and maintain a record of our correspondence for quality assurance and compliance purposes.
• Responsible Gaming: To monitor gaming activity for indicators of problem gambling, enforce deposit limits and self-exclusion requests, and fulfil our duty of care obligations to Filipino players on the platform.
• Fraud & Security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, and other illegal or prohibited activities on the vioph platform.
• Platform Improvement: To analyse aggregated usage patterns, diagnose technical issues, test new features, and improve the performance and usability of the vioph platform for Filipino players.
• Marketing (With Consent): To send you promotional offers, bonus notifications, and platform updates by email or SMS — but only where you have given explicit consent and have not subsequently withdrawn it.

5 Legal Basis for Processing

Under the Data Privacy Act of 2012, vioph relies on the following lawful bases for processing your personal data:

• Contractual Necessity: Processing that is necessary to enter into and perform the contract between you and vioph — including account creation, transaction processing, and customer support.
• Legal Obligation: Processing required to comply with PAGCOR licensing requirements, anti-money laundering obligations, and the Data Privacy Act of 2012, including KYC verification and transaction record-keeping.
• Legitimate Interests: Processing for fraud prevention, platform security, and responsible gaming monitoring — where these interests are not overridden by your rights and freedoms as a data subject.
• Consent: Processing for direct marketing communications, where we rely on your freely given, specific, informed, and unambiguous consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

6 Sharing Your Personal Data

vioph does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

6.1 Service Providers

vioph engages carefully selected third-party service providers who process personal data on our behalf under binding data processing agreements. These include KYC and identity verification providers, payment processing partners (GCash, PayMaya, and banking partners), fraud detection services, and cloud infrastructure providers. All such providers are contractually required to process your data only on vioph's documented instructions and to maintain appropriate security measures.

6.2 Regulatory Authorities

vioph may disclose personal data to PAGCOR, the National Privacy Commission, or other competent Philippine government authorities where required to do so by law, court order, or in connection with a regulatory examination or investigation.

6.3 Anti-Money Laundering Obligations

vioph is subject to the Anti-Money Laundering Act (AMLA) of the Philippines as amended. Where required by law or by the Anti-Money Laundering Council (AMLC), vioph may be obliged to report suspicious transactions or disclose player data without prior notice to the affected player.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a substantial portion of vioph's assets, your personal data may be transferred to the successor entity. vioph will notify registered players of any such transfer in advance, and the successor entity will be bound by commitments consistent with this Privacy Policy.

7 Cookies & Tracking Technologies

vioph uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve the player experience. The types of cookies we use are as follows:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged into your vioph account. These cannot be disabled without disrupting platform functionality.
• Performance Cookies: Used to collect aggregated, anonymised data about how players navigate and use the vioph platform, enabling us to identify and fix technical issues and optimise page load performance.
• Functional Cookies: Store your preferences — such as language settings and previously selected payment methods — to provide a more personalised experience on return visits.
• Security Cookies: Used to detect and prevent fraudulent login attempts, bot activity, and other security threats against your vioph account.

You may manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the vioph platform, particularly authentication and session management features.

8 Data Retention

vioph retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulation. The following retention periods apply:

• Account and Identity Data: Retained for the duration of your vioph account and for a minimum of five (5) years following account closure, in compliance with PAGCOR licensing requirements and AMLA record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required under the AMLA and applicable BSP regulations.
• KYC Documents: Retained for the period of account activity plus five (5) years post-closure, or longer where required by a regulatory investigation or court order.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, for dispute resolution and compliance purposes.
• Technical and Usage Data: Retained in anonymised or aggregated form for up to two (2) years for platform analytics purposes.

Upon the expiry of the applicable retention period, vioph will securely delete or irreversibly anonymise your personal data unless a longer retention period is required by law or by an ongoing regulatory or legal proceeding.

9 Data Security

vioph implements a layered security framework to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our key security measures include:

• Encryption: All personal data is encrypted at rest using AES-256 and in transit using TLS 1.3. Payment card data is handled in accordance with PCI DSS standards.
• Access Controls: Access to systems that store personal data is restricted to authorised vioph personnel on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication.
• Intrusion Detection: vioph's infrastructure is monitored 24/7 for anomalous activity, potential intrusions, and data breach indicators using automated security tooling.
• Vulnerability Management: Regular security assessments, penetration tests, and patch management cycles are conducted to identify and remediate vulnerabilities in the vioph platform.
• Breach Response: In the event of a personal data breach that is likely to result in risk to your rights, vioph will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and affected players will be notified without undue delay.

10 Your Privacy Rights

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by vioph. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.

• Right to Be Informed: The right to be informed of how your personal data is being collected, processed, and used — which this Privacy Policy fulfils.
• Right to Access: The right to obtain a copy of the personal data vioph holds about you, together with information about how it is being processed.
• Right to Correction: The right to request that inaccurate or incomplete personal data held by vioph be corrected or updated.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected — subject to vioph's legal and regulatory retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes. Upon receipt of a valid objection, vioph will cease marketing communications immediately.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe vioph has processed your personal data in violation of the DPA.

vioph will respond to verified data subject requests within fifteen (15) business days. Where additional time is required, we will notify you of the extension and the reason for the delay.

11 Children's Privacy

The vioph platform is strictly for individuals who are at least twenty-one (21) years of age, as mandated by PAGCOR. vioph does not knowingly collect personal data from individuals under 21 years of age. Age verification controls are applied at the point of account registration and again during the KYC process.

If vioph becomes aware that personal data has been collected from a person under 21 years of age — including minors under 18 — the associated account will be immediately suspended, all data will be securely deleted, and the matter will be referred to PAGCOR in accordance with our regulatory obligations.

12 Third-Party Links

The vioph platform may contain references or links to third-party websites, services, or resources. This Privacy Policy applies solely to personal data processed by vioph. vioph is not responsible for the privacy practices of any third-party website or service, and we encourage you to review the privacy policies of any external services you access.

vioph's payment partners — including GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard — operate under their own privacy policies and are independently responsible for the personal data they process in connection with your transactions.

13 Updates to This Privacy Policy

vioph reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR regulatory requirements, or NPC guidance. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Where amendments are material — meaning they significantly affect how we collect, use, or share your personal data — vioph will notify registered players by email at least fourteen (14) days before the amended policy takes effect. Your continued use of the vioph platform after the effective date of any amendment constitutes your acknowledgment of the updated policy.

14 Contact & Data Protection Officer

vioph has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact us through the following channels:

• Email: [email protected] — please include "Privacy Request" in the subject line so your enquiry is routed directly to the DPO.
• Live Chat: Available 24 hours a day, 7 days a week, directly from your vioph account dashboard. For data subject access requests or deletion requests, our support team will escalate your request to the DPO on your behalf.
• Response Time: vioph targets a response time of under four (4) hours for support enquiries and fifteen (15) business days for formal data subject requests.

If you are not satisfied with vioph's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines at privacy.gov.ph.