Terms & Conditions

1 Definitions

In these Terms & Conditions, the following words and expressions shall have the meanings set out below unless the context requires otherwise:

• "vioph", "we", "us", or "our" refers to the vioph online gaming platform accessible at vioph.net and any associated mobile web application.
• "You" or "Player" refers to any individual who registers for, accesses, or uses the vioph platform in any capacity.
• "Account" means the personal gaming account created by a Player upon successful registration on the vioph platform.
• "Platform" refers to the vioph website, web application, and all associated gaming services, content, and features.
• "Wallet" means the PHP-denominated balance held within a Player's vioph Account from which wagers are placed and into which winnings are credited.
• "Wager" means any real-money bet placed on a game or sporting event through the vioph platform.
• "Bonus Funds" means any promotional credits, free spins equivalents, or incentive allocations granted to a Player's Account subject to applicable wagering requirements.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the government body responsible for regulating gaming activities in the Republic of the Philippines.
• "KYC" means Know Your Customer — the identity and document verification process required before a Player may withdraw funds from their vioph Account.

2 Acceptance of Terms

By accessing the vioph platform, creating an Account, or placing a Wager, you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety, together with vioph's Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

If you do not agree to any provision of these Terms, you must immediately cease using the vioph platform and close your Account. Continued use of the Platform following any amendment to these Terms constitutes your acceptance of the amended terms.

3 Eligibility

3.1 Age Requirement

Access to the vioph platform is strictly limited to individuals who are at least twenty-one (21) years of age at the time of registration. This minimum age requirement is mandated by PAGCOR for online gaming platforms operating within the Philippines. vioph employs age verification procedures at registration and again during the KYC process prior to the first withdrawal.

3.2 Residency & Jurisdiction

The vioph platform is operated for and targeted at residents of the Republic of the Philippines. It is your sole responsibility to ensure that your use of the vioph platform does not violate any law, regulation, or rule applicable in your jurisdiction. vioph makes no representation that the Platform is legal in any jurisdiction outside the Philippines.

3.3 One Account Per Person

Each Player is permitted to hold one (1) vioph Account only. Multiple Accounts held by the same individual — whether under the same or different names — are strictly prohibited. vioph reserves the right to close all duplicate Accounts and forfeit associated balances upon discovery of a violation of this rule.

3.4 Excluded Persons

The following persons are not eligible to register or maintain a vioph Account:

• Individuals under 21 years of age.
• Employees, contractors, directors, and officers of vioph and their immediate family members.
• Individuals who have voluntarily self-excluded from vioph or who are subject to a PAGCOR self-exclusion order.
• Individuals accessing the Platform from a jurisdiction in which online gaming is prohibited by applicable law.

4 Account Registration

4.1 Registration Process

To use the vioph platform, you must complete the registration process by providing accurate, current, and complete information as prompted. You agree to update your registration information promptly if any details change.

4.2 Identity Verification (KYC)

vioph is required to verify the identity of all Players prior to processing withdrawal requests. You may be asked to submit one or more of the following documents:

• Government-issued photo ID (Philippine passport, SSS ID, UMID, driver's licence, or PhilSys national ID).
• Proof of address dated within the last three (3) months (utility bill, bank statement, or barangay clearance).
• Selfie photograph held alongside the submitted ID document.
• Screenshot or confirmation of the payment method used for deposits (e.g., GCash registered mobile number).

Failure to complete the KYC process within thirty (30) days of a withdrawal request may result in the request being cancelled and the Account being placed under review.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your vioph login credentials. You must not share your username, password, or one-time PIN with any third party. vioph will never ask for your password via email, chat, or telephone. Any activity conducted through your Account while your credentials are active is deemed to have been authorised by you.

5 Deposits & Withdrawals

5.1 Accepted Payment Methods

vioph accepts deposits and processes withdrawals through the following payment channels, all denominated in Philippine Peso (PHP):

• GCash e-wallet
• PayMaya e-wallet
• BPI online banking
• BDO internet banking
• Metrobank online transfer
• Visa credit and debit cards
• Mastercard credit and debit cards

5.2 Deposits

Deposits are credited to your vioph Wallet in real time or within the processing window specified by your chosen payment provider. vioph does not charge fees on deposits; however, your bank or e-wallet provider may apply their own transaction charges. Minimum and maximum deposit amounts are displayed at the time of transaction.

5.3 Withdrawals

Withdrawals are processed to the same payment method used for the Player's most recent qualifying deposit, subject to KYC verification. vioph targets a processing time of same-day to twenty-four (24) hours for verified accounts. Withdrawal requests submitted outside banking hours for bank transfer channels may experience standard banking delays. vioph reserves the right to perform additional verification checks on withdrawal requests at its discretion.

5.4 Currency

All balances, wagers, and transactions on the vioph platform are conducted exclusively in Philippine Peso (PHP / ₱). vioph does not accept deposits in foreign currencies. Any currency conversion costs incurred through your payment provider are your sole responsibility.

5.5 Prohibited Transaction Sources

You may only deposit funds from payment accounts registered in your own name. Deposits from third-party accounts are strictly prohibited. vioph reserves the right to reverse deposits identified as originating from accounts not belonging to the registered Player and to suspend the associated Account pending investigation.

6 Bonuses & Promotions

6.1 General Bonus Terms

vioph may, at its sole discretion, offer bonuses, free wager credits, cashback promotions, reload bonuses, and other incentive schemes to registered Players. All such offers are subject to specific terms communicated at the time of the offer, which form part of these Terms & Conditions.

6.2 Wagering Requirements

Unless explicitly stated otherwise, Bonus Funds must be wagered a specified number of times (the "wagering requirement") before any winnings derived from those funds may be withdrawn. The applicable wagering requirement, eligible games, and time limit are specified on the relevant promotion page.

6.3 Bonus Abuse

vioph employs automated and manual monitoring to detect bonus abuse, including but not limited to: the use of multiple Accounts to claim the same offer, the use of low-risk wagering strategies designed to circumvent wagering requirements, and collusion with other Players. Where bonus abuse is identified, vioph reserves the right to void Bonus Funds, cancel pending withdrawals derived from Bonus Funds, and permanently close the Account.

6.4 Expiry

Bonus Funds not utilised within the validity period specified in the applicable promotion terms will expire automatically and be removed from the Player's Wallet without notice.

7 Gameplay Rules

Each game and betting market available on the vioph platform is governed by individual game rules, which are accessible within the game interface or sports betting section. In the event of any conflict between individual game rules and these Terms, the individual game rules shall prevail in respect of that specific game or market.

7.1 Malfunction Policy

In the event of a technical malfunction, game error, or system failure that affects the outcome of a Wager, vioph reserves the right to declare the affected Wager void and refund the staked amount to the Player's Wallet. Winnings accrued as a result of a manifest technical error are not valid and shall not be paid.

7.2 Bet Cancellation

Wagers are final and binding once confirmed by the vioph platform. vioph does not accept requests to cancel or amend confirmed Wagers except in cases of verifiable technical error or where permitted under applicable sporting event settlement rules.

8 Prohibited Conduct

The following conduct is strictly prohibited on the vioph platform. Engaging in any of the acts below may result in immediate Account suspension, forfeiture of balances, and referral to the appropriate Philippine regulatory or law enforcement authorities:

• Registering more than one Account or using another person's Account.
• Providing false, inaccurate, or misleading information during registration or KYC.
• Using the Platform for any purpose that facilitates money laundering, fraud, or other criminal activity.
• Engaging in collusion with other Players to manipulate game outcomes or bonus conditions.
• Using automated software, bots, scripts, or artificial intelligence tools to place Wagers or otherwise interact with the Platform.
• Exploiting software bugs, errors, or vulnerabilities in the Platform without reporting them to vioph immediately.
• Threatening, harassing, or abusing vioph staff or other Players via any communication channel.
• Attempting to reverse-engineer, decompile, or otherwise tamper with any software component of the vioph platform.

9 Responsible Gaming

vioph is committed to promoting responsible gaming practices for all Filipino players on the platform. We recognise that gambling can become harmful and we take our duty of care to Players seriously.

9.1 Age Restriction

The vioph platform is strictly for players aged 21 years and older, in compliance with PAGCOR's mandated age restriction. vioph actively enforces this restriction through registration controls and KYC verification.

9.2 Player Protection Tools

vioph provides the following tools to help Players manage their gaming activity responsibly:

• Deposit Limits: Players may set daily, weekly, or monthly deposit caps on their Account.
• Session Time Limits: Players may configure session duration reminders to monitor time spent on the platform.
• Cooling-Off Periods: Players may request a temporary suspension of their Account for a defined period.
• Self-Exclusion: Players may apply for self-exclusion from vioph for a minimum period of thirty (30) days up to a permanent lifetime exclusion.

For further information on these tools and available support resources for problem gambling in the Philippines, please visit our Responsible Gaming page.

10 Intellectual Property

All content on the vioph platform — including but not limited to the vioph brand name, logo, game graphics, software, design layouts, text, images, and data feeds — is the exclusive intellectual property of vioph or its licensed content providers and is protected under applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the vioph platform for your personal, non-commercial gaming purposes only. This licence does not permit you to copy, reproduce, modify, distribute, publish, or create derivative works from any content on the Platform without the prior written consent of vioph.

11 Limitation of Liability

To the fullest extent permitted by Philippine law, vioph's total aggregate liability to any Player in connection with their use of the Platform — whether arising in contract, tort, negligence, or otherwise — shall not exceed the total amount deposited by that Player into their vioph Wallet during the thirty (30) days immediately preceding the event giving rise to the claim.

vioph shall not be liable for:

• Any loss of profits, revenue, or anticipated savings, whether direct or indirect.
• Any indirect, consequential, incidental, or punitive damages.
• Losses arising from internet connectivity failure, device malfunction, or third-party service interruptions beyond vioph's reasonable control.
• Any error or delay in the transmission of data between a Player's device and the vioph platform.
• Losses resulting from a Player's failure to comply with these Terms.

12 Termination & Suspension

12.1 Termination by Player

You may close your vioph Account at any time by contacting our support team via live chat from your account dashboard. Prior to closure, any pending withdrawal requests must be resolved and any applicable KYC requirements satisfied. Accounts under investigation for suspected fraud or prohibited conduct may not be closed until the investigation is concluded.

12.2 Termination by vioph

vioph reserves the right to suspend, restrict, or permanently close any Account at any time and without prior notice where vioph has reasonable grounds to believe that a Player has breached these Terms, engaged in prohibited conduct, provided false information, or where required to do so by PAGCOR or any other competent authority.

12.3 Effect of Termination

Upon termination of an Account for cause, vioph may forfeit any Wallet balance, Bonus Funds, and pending promotions associated with that Account. Where termination occurs without cause at vioph's initiative, any verified real-money Wallet balance will be returned to the Player via their registered withdrawal method.

13 Amendments to These Terms

vioph reserves the right to amend, update, or replace these Terms & Conditions at any time. Where amendments are material, vioph will notify registered Players via the email address on file or through a prominent notice on the Platform at least seven (7) days prior to the amended terms taking effect.

Your continued use of the vioph platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to an amendment, you must cease using the Platform and close your Account before the amendment takes effect.

14 Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. vioph operates in compliance with the rules and regulations issued by PAGCOR.

In the event of a dispute arising out of or in connection with these Terms or your use of the vioph platform, the parties shall first attempt to resolve the matter amicably through vioph's internal complaints process. Complaints may be submitted via the live chat facility accessible from your Account dashboard. vioph will acknowledge all formal complaints within forty-eight (48) hours and aims to resolve disputes within fifteen (15) business days.

If a dispute cannot be resolved through vioph's internal process, it shall be referred to the appropriate regulatory body or submitted to the courts of competent jurisdiction in the Philippines.

15 Contact Us

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact the vioph support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, directly from your vioph Account dashboard.
• Response Time: vioph targets a response time of under four (4) hours for all support enquiries.